The Dean of Student Affairs will respond to each complaint within 15 business days of receipt. If no other action was requested, the response will acknowledge receipt of the complaint. If further action is requested, the response will describe the actions to be initiated by the Student Affairs office and any further information from the complainant that may be required.
Written complaints about grades will follow the Grade Appeal process as outlined in the University Catalog.
If a student disagrees with the grade received in a class, the student has the right to appeal using a formal appeal process. All grade appeals must be confined to irregularities in class policy and the assignment of grades. Concerns or complaints about faculty attitudes, ideas, or behavior should be directed to the dean of the school offering the class or the dean of students. If the academic dean is the subject of the complaint, the student should speak with the Vice President for Academic Affairs.
Grade appeals deal with the policies, as stated in the syllabus, by which final course grades are determined. Classes may vary among instructors, but fundamentally fair treatment of students in compliance with the syllabus provided for the course should be a constant. The process for appealing a grade works as follows (except for courses taken in the Patty Hanks Shelton School of Nursing):
Written complaints about administrative or other student services should be directed initially to the appropriate office but may be submitted to the Student Affairs office if satisfactory resolution is not achieved. Appropriate documentation would include copies of any relevant contracts, notices, or other official or informal correspondence with the office or other University personnel.
All student complaints must first be addressed internally. If the internal resources have been exhausted and the complaint is not satisfactorily resolved, the student may file a complaint with the appropriate regulatory agency in Texas and/or McMurry’ s accrediting agency. The appropriate regulatory agency in Texas to file a complaint with is the Texas Higher Education Coordinating Board (http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D). The accrediting agency for McMurry is the Southern Association of College and Schools, Commission on Colleges (http://www.sacscoc.org/FAQTOC.asp).